Faqs
Ceramic Wholesale FAQs
For any additional questions not covered in our Ceramic Wholesale FAQs, feel free to contact our support team.
Welcome to the Ceramic Wholesale FAQs section! Here you'll find quick answers to common queries about bulk ceramic orders, shipping policies, packing charges, payments, return, refund and cancellation, and more. Whether you are a retailer, decor brand, or a first-time buyer, this FAQ guide will help you shop confidently at Khurja Ceramic. For our complete range of ceramic products, you can also check Products Page
1. Bulk Order & Shipping Queries
Browse and select the products as per your requirement.
Add them to your cart and proceed to checkout.
Fill in your delivery address, contact details, and GST number (if available).
Our team will contact you to confirm and process your order.
Yes, we have a minimum order value of ₹5000 (excluding shipping and packing charges).
We do not have a fixed MOQ (Minimum Order Quantity), except for:
Cups & Mugs – Minimum 6 pieces per design.
Succulent Pots – Minimum 5 pieces per design.
Shipping & packing charges for ₹5000 order typically range between ₹1500 – ₹2500, depending on item size and weight.
Yes, you can select color preferences in your order. If a requested color is not available, our team will contact you to offer alternatives. If you do not wish to proceed with those, we will deduct the amount from the final invoice.
If a product is unavailable, our team will connect with you to suggest similar options or inform you about restocking timelines. If you prefer not to wait, we will simply remove that item and adjust the total amount accordingly.
Shipping charges are based on your total order size and weight. For a ₹5000 order, estimated charges are between ₹1500 to ₹2500. Final charges are confirmed after the order is packed.
Standard Packing: ₹120 per box (18–20kg capacity).
Custom Packing: Not available. We use only eco-friendly dry grass to securely wrap your items.
Yes, our packaging is secure. We carefully pack each item with dry grass filling inside strong boxes to ensure minimal damage during transit. Our goal is to deliver your products safely and intact.
We usually dispatch your order within 1-2 working day after payment confirmation.
Delivery takes 5–7 days across most parts of India (excluding certain remote areas).
2. Payments, Refunds, and Returns (India)
We accept direct bank transfers.
Account Details:Name: Khurja Ceramic
Account No.: 50200061256141
Bank: HDFC Bank
IFSC: HDFC0000738
Branch: NH 91, NH Plaza, Khurja – 203131, U.P. India
Yes, you can cancel the order and get a full refund before we pack and dispatch your products.
Once dispatched, cancellation is not possible.
As a wholesaler, we do not offer a 100% return policy. Since we deal in fragile ceramic items, you may expect up to 5 % minor breakage in transit.
If the breakage exceeds 5%, we will offer 50% value of the damaged products as a replacement in your next order.
Please note: We do not provide monetary refunds for damages.
If some products get damaged in delivery, we’ll compensate with 50% worth of product value as a replacement in your next order.
**We do not offer refunds for breakage—only replacements.
If any items are missing, please contact us (Call, WhatsApp) at +91-92584-33383 immediately.
Our team will verify and provide a refund or add replacement items in your next order for the missing pieces.
Get Instant Support on Call, WhatsApp and Email
Whether you have questions about bulk ceramic orders, shipping charges, secure packaging, or anything else – our support team is just a message away.
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